• Within 24 hours of receiving your online contact form or phone call, one of our team members will call to discuss your project needs and identify how Veracity Window and Door can best fit your vision and budget.
   
• Whether you are looking for replacement windows, patio doors, or a brand new entry door, meeting with one of our Design Consultants is the first step. We will arrange an appointment to have one of our highly-trained window and door consultants come to your home to review your project and take proper measurements.  

• During our visit, you’ll find your Veracity Design Consultant easy to work with, knowledgeable, and willing to spend time answering all your questions.  Window and/or door styles, materials, and features may be reviewed depending on your project. They will also walk you through options that best suit your home style and project budget, and maximize your views while upgrading your home.

• Once you’ve selected a window and/or door option that’s just right for you, our consultant will prepare a straightforward proposal for you to review. (If you’d like to learn more about our financing options, just ask your consultant!)

• We understand that we are a guest in your home, and believe in a no-hassle, no-pressure, no-gimmick approach.  High Customer Satisfaction is achieved when all details are managed, and a job well done starts here.  

• Your window and/or door replacement upgrade is a wise investment - not only for the increased value of your home, but also for the energy efficiency and cost-saving potential that will result!  Our consultant will be able to review cost saving ideas, incentives or payment plans available to help you get the project you need, or want.  
   
• We pride ourselves on providing an all-inclusive solution for our clients. Our proposal will include every cost necessary to complete your work to the exact specifications requested, and our team will walk you through each detail of your project.  

• If you decide after reviewing the proposal that you would only like to move forward with a portion of the window and/or door installation, we are happy to adjust the proposal for you.
   
• Once you’re satisfied with the project cost and timeline, Infinity from Marvin will begin crafting your new window and/or doors.
   
• As your materials near completion, one of our helpful team members will contact you to set up an installation time with our factory trained employee installation teams.

• At Veracity Window and Door, we always treat our customer’s home as if it were our own. When we arrive, our onsite project manager will walk you through the details of the day's work schedule. This is a very important step, and attention to detail is key. We aim for minimal disruption of your home and a timely installation.  

• Safety for our clients, pets and employees, drop cloths and room protection is a top priority. We will apply protective coverings where needed - floors, walls, furnture, artwork, etc.  

• As our installation team works, they will keep your home tidy.  If your project is scheduled for multiple days, we will be there the following day and we will clean up at the end of each day.  
   
• Once your windows and/or doors are installed, our installation team will do a thorough cleaning of your new additions. The project manager will then walk you through all the features and functions of your new windows and/or doors.

Our goal is to provide superior service during every minute of your time with us. We will send you a satisfaction survey to complete after we wrap up your project. Your feedback will help us ensure that we continue to deliver a stellar customer experience in the future!  

When do you know you chose the right company?  We like to think you know this every day you look at your new windows and doors from here on out.